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Select your topic below and we'll show you the fastest way to get your issue resolved.
What do you need help with?
Warranty Claim
Safe Locker Installation
Delivery & Tracking
Return & Refund
Product Query
Other / General
🛡️ Warranty Claim
Equal products carry 1–5 year manufacturer warranty. Here's how to raise a claim quickly.
Keep these ready before contacting us:
- ✓ Order number or invoice
- ✓ Product name and model
- ✓ Photo or video of the issue
- ✓ Warranty card (if available)
⏱ Response time: WhatsApp within 2–4 hours. Email within 24 hours. Mon–Sat, 10am–6pm IST.
🔧 Safe Locker Installation Help
Equal safe lockers support DIY installation. Most questions can be resolved with the manual — but we're here if you're stuck.
- 1 Check the user manual in the box — it has step-by-step diagrams for mounting and pincode setup
- 2 For wall mounting: use the 8 pre-drilled holes with the grouting fasteners included in the box
- 3 For pincode setup: press the programming button inside the door, enter your code, then press # to confirm
- 4 Emergency key access: insert the key in the slot below the keypad and turn
💡 Tip: Download the user manual from our Catalogue & Manual page if you've misplaced the physical copy.
📦 Delivery & Order Tracking
Most orders ship within 1–2 business days and arrive in 3–7 days depending on your location.
- ✓ Check your email for a tracking link — sent automatically when your order ships
- ✓ Log into your account at equal.store to view order status
- ✓ If your order hasn't shipped in 3 business days, contact us with your order number
📋 Have your order number ready — it's in your confirmation email and starts with #.
↩️ Return & Refund
We accept returns within the policy window for eligible products. Here's what you need to know.
- ✓ Product must be unused and in original packaging
- ✓ Return must be initiated within the policy period — check our Refund Policy
- ✓ Damaged on delivery? Take photos immediately and contact us within 48 hours
- ✓ Refunds are processed within 5–7 business days after return is received
📸 If the product arrived damaged — photograph the packaging and product before opening fully.
❓ Product Query
Not sure which product fits your need? Need specs, compatibility info, or buying guidance? We'll help.
Or send us your question:
✅
Question Received!
Our team will get back to you within 24 hours. For faster help, WhatsApp us at +91 9166355333.
💬 General Enquiry
For anything else — dealership, bulk orders, feedback, or any other query.
🏭 Our office: G156, RIICO Industrial Area, Prahladpura, Jaipur, Rajasthan 302022 | Mon–Sat 10am–6pm IST
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